Shipping policy
Shipping Policy
Arctic Mullet — Patent-Pending Cooling Headwear
Effective Date: July 15, 2026
Overview
At Arctic Mullet, we are committed to getting your order to you quickly, safely, and in perfect condition. Please read this Shipping Policy carefully before placing your order. By completing a purchase on arcticmullet.com, you agree to the terms outlined below.
Order Processing Time
All orders are processed within 1–3 business days of payment confirmation. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next available business day.
You will receive an email confirmation immediately after your order is placed, followed by a second email containing your tracking number once your order has shipped. If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us at info@arcticmullet.com.
Please Note: During peak seasons, promotional events, or new product launches, processing times may extend to 3–5 business days. We will communicate any delays via email.
Domestic Shipping (United States)
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Shipping Method
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Estimated Delivery
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Cost
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Standard Shipping (USPS / UPS Ground)
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5–7 business days
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Calculated at checkout
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Expedited Shipping (UPS 2-Day)
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2 business days
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Calculated at checkout
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Overnight Shipping (UPS Next Day Air)
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1 business day
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Calculated at checkout
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Free Standard Shipping
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5–7 business days
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Free on orders over $75
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Delivery times are estimates provided by the carrier and begin from the date of shipment, not the date of order. Arctic Mullet is not responsible for carrier delays beyond our control, including weather events, natural disasters, or carrier service disruptions.
International Shipping
Arctic Mullet currently ships to select international destinations. International shipping rates and estimated delivery times are calculated at checkout based on destination country and package weight.
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Region
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Estimated Delivery
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Canada
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7–14 business days
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Europe
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10–21 business days
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Australia / New Zealand
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14–21 business days
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All Other International
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14–30 business days
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Important: International customers are responsible for all customs duties, import taxes, brokerage fees, and any other charges imposed by the destination country. These fees are not included in the purchase price or shipping cost and will be collected by the carrier or customs authority upon delivery. Arctic Mullet has no control over these charges and cannot predict their amount.
Arctic Mullet is not responsible for delays caused by customs processing.
Shipping Carriers
Arctic Mullet ships via the following carriers depending on destination and service level selected:
•USPS (United States Postal Service)
•UPS (United Parcel Service)
•FedEx
Carrier selection is at Arctic Mullet's discretion unless a specific carrier is selected by the customer at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your shipment directly on the carrier's website or through the tracking link provided in your email. Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.
Address Accuracy
It is the customer's sole responsibility to provide a complete and accurate shipping address at the time of checkout. Arctic Mullet is not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us due to an undeliverable address, the customer will be responsible for the cost of re-shipment.
Please double-check your shipping address before completing your purchase. Address changes cannot be guaranteed after an order has been placed.
Lost, Stolen, or Damaged Packages
Lost Packages: If your tracking information shows your package as delivered but you have not received it, please first check with neighbors, building management, or any secure location where the carrier may have left the package. If the package cannot be located, contact us at info@arcticmullet.com within 7 days of the marked delivery date and we will open a carrier investigation on your behalf.
Stolen Packages: Arctic Mullet is not responsible for packages that are confirmed as delivered by the carrier but subsequently reported stolen. We strongly recommend selecting a secure delivery location or requiring a signature at delivery if theft is a concern in your area.
Damaged Packages: If your order arrives damaged, please photograph the damaged packaging and product immediately upon receipt and contact us at info@arcticmullet.com within 48 hours of delivery. We will work with you to arrange a replacement or refund.
Undeliverable Packages and Returned Orders
If a package is returned to Arctic Mullet due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you via email. You will have the option to:
1.Pay for re-shipment at the current shipping rate; or
2.Receive a refund for the product cost only (original shipping charges are non-refundable).
P.O. Boxes and Military Addresses
Arctic Mullet ships to P.O. Boxes and APO/FPO/DPO military addresses via USPS. Expedited shipping options may not be available for these addresses. Delivery times to military addresses may vary.
Holiday Shipping
During major holidays, carrier networks experience high volume and delays. We recommend placing orders well in advance of any holiday to ensure timely delivery. Arctic Mullet is not responsible for carrier delays during peak holiday periods.
Contact Us
For any questions regarding your shipment, please contact us:
Arctic Mullet
We respond to all inquiries within 1–2 business days.
This Shipping Policy is subject to change without notice. The most current version will always be available at arcticmullet.com/policies/shipping-policy.